Frequently Asked Questions

RETURNS & EXCHANGES:

My hope is that all items you receive are something you will love. If you are unsatisfied please contact me and I will try my best to fix it.

Returns must be made within 14 days and be in unopened or original sellable condition. Buyer to pay shipping.

There may be a fee for canceled items. Refunds will not be given once order has been started. Please message me for more details.

There are NO REFUNDS on digital products once the files have been shipped or creation has been started. This includes instant downloads, invitations, etc.

 

SHIPPING POLICIES:

Premade items and digital files will be shipped within 2-4 business days(M-F). Sooner if possible.

Custom orders(Items created or customized specifically for your party. This DOES NOT include personalization of printable files already in my shop.) can take 1-4 weeks to create prior to shipping. This time line purely depends on the number of orders at the time the order is place, number of items ordered, and date of party. Orders are not necessarily processed in order received. Please make sure to contact me about your party date needs prior to placing an order.

I will by default always ship to your address provided at checkout. Please make sure that your shipping address is accurate.

Local buyers- Shipping will be refunded if items are hand delivered.

I am not responsible for shipping times once they leave my hands. I can only give you the estimate of the shipping provider. I do my best to ship in a timely manner and give you the most accurate time frame possible.

I do not accept any responsibility for damage during shipping. Please contact the Postal Service provider.

 

ADDITONAL INFO:

DIGITAL PRODUCTS:
Printed colors may vary from one printer to another and with different types of paper. 5M Creations is not responsible for color variations. I print on a high quality color laser printer a sample of the colors for the digital party items to make sure that the color shown is accurate.
We suggest having your items printed at a professional printer like Kinkos or Gotprint. High quality color laser printing on 100lb or heavier card stock will result in the best quality images.
I offer printing services at a cost of $1.50 per printed sheet. Please message me for more info.

CUSTOM WORK: If you need custom changes made to a file please let me know up front. There may be an additional charge and possibly longer turn around time depending on your needs. I am happy to make a change or 2 to your files after you receive them if needed. That is not considered custom. Anything more than 1-2 changes may be. Thank you for understanding.